At Crown & Grain, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, we may collect certain information automatically, including:

• IP address
• Browser type and device information
• Pages viewed and time spent on the website
• Referral sources and search terms
• Cookies and similar tracking technologies

When you place an order, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment details
• Order history

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide shipping and delivery updates
• Communicate regarding purchases and customer support
• Improve our website and customer experience
• Detect and prevent fraud
• Send marketing communications if you have opted in

Payment Security

We use trusted third-party payment providers to securely process transactions. Crown & Grain does not store your credit card or payment details on our servers.

Payments may be processed through secure payment gateways including PayPal and other approved providers.

Cookies

Our website uses cookies to improve functionality and enhance your shopping experience.

Cookies help us:

• Remember customer preferences
• Analyse website traffic
• Improve website performance
• Deliver relevant marketing content

You may disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers including:

• Payment processors
• Shipping and courier companies
• Website analytics providers
• Marketing platforms

These providers only receive information necessary to perform their services.

Data Security

We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure.

While no online transmission is completely secure, we implement industry-standard security measures to help protect customer data.

Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal data
• Unsubscribe from marketing communications

To make a request, please contact us using the details below.

Data Retention

We retain order and customer information for business, legal, accounting, and warranty purposes unless you request deletion where permitted by law.

Third-Party Links

Our website may contain links to third-party websites. Crown & Grain is not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be published on this page.

Minors

Our website is not intended for individuals under the age of 18.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: Info@crownandgrain.com.au

Crown & Grain
Premium Leather Goods
Australia