At Crown & Grain, we are committed to delivering your order safely, efficiently, and with the care it deserves. Every wallet is carefully inspected and packaged before dispatch to ensure it arrives in excellent condition.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Within Australia

We proudly offer shipping across Australia.

Standard Delivery

• Processing Time: 1–2 Business Days
• Estimated Delivery Time: 3–5 Business Days
• Tracking Included on All Orders

Delivery times are estimates only and may vary depending on your location, courier delays, peak periods, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the progress of your delivery through the relevant courier service.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Crown & Grain cannot be held responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete delivery details provided by the customer.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

• Courier disruptions
• Weather conditions
• Public holidays
• Peak shipping periods

We appreciate your patience and understanding in such situations.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Email: info@crownandgrainleather.com.au

We will work closely with the shipping provider to investigate the issue and assist in resolving the matter promptly.

International Shipping

At this time, Crown & Grain primarily ships within Australia. International shipping availability may vary and will be updated as our brand continues to grow.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Email: Info@crownandgrain.com.au

Crown & Grain
Premium Leather Goods
Australia

Thank you for choosing Crown & Grain.
Crafted with purpose. Built to last.