At Crown & Grain, we stand behind the quality of our products and want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Returns

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and unworn
• Be in its original condition
• Include all original packaging, accessories, and inserts
• Show no signs of damage, misuse, or excessive wear

Items that do not meet these requirements may not qualify for a refund.

Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 30 days of delivery.

For change of mind returns:

• The item must be unused and in original condition
• Customers are responsible for all return shipping costs
• Original shipping costs paid by Crown & Grain are non-refundable
• Refunds are issued once the returned item has been received and inspected

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To assist with your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

If approved, Crown & Grain will provide a replacement, store credit, or full refund, including any reasonable return shipping costs where applicable.

Genuine Leather Characteristics

Our products are crafted from genuine leather. Natural variations in grain, texture, markings, creases, and colour are part of the leather’s unique character and authenticity.

These natural characteristics are not considered defects and do not qualify for a refund or return.

Non-Returnable Items

The following items are not eligible for return:

• Used or worn products
• Items returned without original packaging
• Products damaged after delivery
• Altered or modified items
• Clearance or final sale items (where stated)

Return Process

To request a return, please contact us before sending your item back.

Email: info@crownandgrainleather.com.au

Please include:

• Your full name
• Order number
• Reason for return

Once approved, we will provide instructions for returning your item.

Returns sent without prior approval may not be accepted.

Refund Processing

After receiving and inspecting your return, we will notify you of the outcome of your refund request.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider
• Most refunds are completed within 5–10 business days

Free Shipping Australia-Wide

Crown & Grain proudly offers Free Shipping Australia-Wide on eligible orders.

While shipping to customers is complimentary, customers remain responsible for return shipping costs on change of mind returns.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Crown & Grain
Email: Info@crownandgrain.com.au

Thank you for choosing Crown & Grain.

Crafted with Purpose. Built to Last.